TERMS OF SERVICE

Last Updated: 24-09-2026

Welcome to Home & Co.

These Terms of Service (“Terms”) govern your access to and use of the Home & Co website (“Website”), and the purchase of products and services offered by Home & Co.

By accessing our Website, placing an order, making a payment, or using our services, you acknowledge that you have read, understood and agreed to these Terms, together with our Privacy Policy and Return, Replacement & Cancellation Policy.

If you do not agree with these Terms, please discontinue use of the Website.

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1. ABOUT HOME & CO

Home & Co is a home linen, curtain and soft furnishings brand based in Kerala, India.

We design and manufacture curtains, sheers, table linen, bed linen, cushions, soft furnishings, home décor and other textile products, including customized and made-to-order products.

For the purpose of these Terms, “Home & Co”, “we”, “us” and “our” refer to:

Brand: Home & Co

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ORDERS & PURCHASES

2. PLACING AN ORDER

Products displayed on our Website constitute an invitation to purchase and do not by themselves constitute acceptance of an order.

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

Home & Co reserves the right to accept, decline or cancel an order in circumstances including, but not limited to:

• Product or fabric unavailability
• Pricing or description errors
• Payment failure
• Inability to fulfil customization requirements
• Suspected fraudulent transactions
• Delivery limitations
• Other circumstances reasonably affecting our ability to fulfil the order

Where payment has already been received for an order that Home & Co subsequently cancels, the applicable amount will be refunded in accordance with our payment and refund procedures.

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CUSTOM & MADE-TO-ORDER PRODUCTS

3. CUSTOM ORDERS

A significant portion of Home & Co products may be customized or made specifically for an individual customer.

These may include:

• Custom curtains and sheers
• Custom-sized products
• Custom embroidery
• Custom prints
• Personalized products
• Custom blinds and soft furnishings
• Special fabric selections
• Altered products
• Made-to-order products
• Products manufactured according to customer-approved measurements or specifications

Customers are responsible for carefully reviewing all specifications before providing final approval.

Once a custom order has been approved and fabric cutting, printing, embroidery, stitching or production has commenced, the order cannot ordinarily be cancelled, returned or exchanged, except where there is an eligible manufacturing defect or an error attributable to Home & Co.

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4. CUSTOMER APPROVAL

For customized orders, Home & Co may seek approval through the Website, email, WhatsApp, quotation, invoice, drawing, photograph, design representation or other written communication.

Customer approval may include confirmation of:

• Measurements
• Fabric
• Colour
• Design
• Print
• Embroidery
• Quantity
• Curtain style
• Length and width
• Accessories
• Finishing details
• Pricing

Once approved, these specifications will form the basis on which production is undertaken.

Changes requested after approval may result in additional costs and revised delivery timelines and may not always be possible once production has begun.

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MEASUREMENTS

5. CUSTOMER-PROVIDED MEASUREMENTS

Customers must ensure that measurements supplied to Home & Co are accurate.

Where products are manufactured according to measurements provided or approved by the customer, Home & Co cannot be held responsible for fitting or sizing issues resulting from incorrect measurements supplied by the customer.

Our team may provide measurement guidance; however, unless measurements are physically taken or formally verified by an authorized Home & Co representative, final responsibility for customer-supplied measurements remains with the customer.

Where an error is directly attributable to measurements taken and confirmed by Home & Co, we will assess the issue and provide an appropriate rectification.

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PRODUCT CHARACTERISTICS

6. COLOUR, FABRIC & TEXTURE VARIATIONS

We make every reasonable effort to represent our products accurately.

However, colours displayed on phones, tablets, computers and other screens can vary depending on screen settings, photography and lighting.

Textile products may also have reasonable variations in:

• Colour
• Weave
• Texture
• Embroidery
• Print placement
• Thread colour
• Fabric composition or appearance
• Handmade details
• Dye lots and production batches

These natural or production-related variations are not necessarily manufacturing defects.

Customers who require an exact colour or texture match are encouraged to request fabric samples or additional photographs/videos before confirming an order.

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7. EMBROIDERY & PRINTS

Embroidery and prints form an important part of Home & Co’s design identity.

Due to the nature of textile manufacturing, there may be minor variations in embroidery placement, motif alignment, print placement, thread tension or finishing between individual pieces.

For repeat orders placed at different times, slight variations may also occur because of differences in fabric lots, thread lots, printing batches or other production factors.

Such reasonable variations are part of textile manufacturing and are not considered defects.

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8. PRODUCT DESCRIPTIONS

Home & Co makes reasonable efforts to ensure that product descriptions, photographs, dimensions and other information displayed on the Website are accurate.

However, minor errors or variations may occasionally occur.

If a material change is required for a confirmed order because of fabric or material availability, we will endeavour to contact the customer for approval before proceeding.

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PRICING & PAYMENT

9. PRICING

Prices displayed on the Website are stated in Indian Rupees unless otherwise specified.

Applicable taxes, shipping, installation or other charges may be displayed separately depending on the nature and destination of the order.

Home & Co reserves the right to correct genuine typographical, technical or pricing errors.

If an incorrect price materially affects an order already placed, we may contact you before processing the order.

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10. PAYMENT

Payments may be processed through third-party payment service providers.

Customers must provide accurate and lawful payment information and must be authorized to use the selected payment method.

Home & Co does not store complete debit or credit card information where payments are processed directly through an authorized third-party payment gateway.

The use of a third-party payment provider may also be subject to that provider’s terms and privacy practices.

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PRODUCTION & DELIVERY

11. PRODUCTION TIMELINES

Certain Home & Co products are made or customized after an order is confirmed.

Any production or dispatch timeline communicated to the customer is an estimated timeline, unless expressly confirmed otherwise in writing.

Production may occasionally be affected by circumstances including:

• Fabric availability
• Custom printing
• Embroidery
• Production workload
• Quality-control requirements
• Supplier delays
• Courier or logistics disruptions
• Events beyond our reasonable control

We will make reasonable efforts to communicate significant delays.

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12. SHIPPING & DELIVERY

Home & Co works with third-party courier and logistics providers for delivery.

Once an order has been dispatched, delivery schedules may be affected by the courier partner, destination, weather, local restrictions or other circumstances outside our direct control.

Customers are responsible for providing complete and accurate shipping information.

Additional charges arising from an incorrect address, failed delivery attempt or customer-requested redelivery may be payable by the customer where applicable.

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13. TRANSIT DAMAGE

Customers are requested to inspect their order promptly upon delivery.

Any visible damage, incorrect product or manufacturing defect should be reported to Home & Co within 48 hours of delivery, together with photographs and/or videos.

Where possible, customers are encouraged to record an unboxing video, particularly for fragile, customized or high-value orders.

Claims will be reviewed according to our Return, Replacement & Cancellation Policy.

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RETURNS, REPLACEMENTS & CANCELLATIONS

14. RETURNS & REPLACEMENTS

Returns and replacements are governed by the separate Home & Co Return, Replacement & Cancellation Policy, which forms part of these Terms.

Customized and made-to-order products are generally not eligible for return or exchange for reasons such as:

• Change of mind
• Change of design preference
• Change of colour preference
• Incorrect customer-provided measurements
• Customer-approved specifications
• A change in the customer’s requirement after production

This does not affect eligible remedies for genuine manufacturing defects, incorrect items supplied by Home & Co or other rights available under applicable law.

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15. ORDER CANCELLATION

Standard product orders may be cancelled before processing or dispatch where permitted by Home & Co.

For customized products, cancellation may not be possible once materials have been allocated or cutting, printing, embroidery, stitching or any other production process has begun.

If cancellation is possible, any costs already incurred specifically for the customer’s order may be deducted where permitted by applicable law and communicated to the customer.

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INTELLECTUAL PROPERTY

16. HOME & CO DESIGNS & CONTENT

Unless otherwise stated, all original content created and owned by Home & Co, including:

• Original prints
• Embroidery designs
• Motifs and patterns
• Product designs
• Photographs
• Videos
• Artwork
• Graphics
• Website content
• Text and copy
• Logos
• Brand elements
• Collection names and creative materials

is owned by or licensed to Home & Co and is protected under applicable intellectual property laws.

Our original prints, embroidery designs and textile artwork are an important part of the creative identity of Home & Co.

They may not be reproduced, copied, traced, digitally recreated, commercially manufactured, distributed, sold or otherwise exploited without prior written permission from Home & Co.

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17. WEBSITE CONTENT

You may access and use our Website for personal and non-commercial purposes.

You may not reproduce, republish, distribute, modify, commercially exploit or create derivative works from Website content without prior written permission from Home & Co.

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ACCEPTABLE WEBSITE USE

18. USER RESPONSIBILITIES

You agree not to:

1. Use the Website for unlawful or fraudulent purposes
2. Attempt unauthorized access to the Website or its systems
3. Introduce viruses, malware or harmful technology
4. Misuse another person’s account or identity
5. Copy or commercially exploit Home & Co’s intellectual property without permission
6. Interfere with the normal operation or security of the Website

Home & Co reserves the right to restrict access where misuse, fraud or unlawful activity is reasonably suspected.

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CUSTOMER COMMUNICATION

19. COMMUNICATIONS

By placing an order or providing your contact information, you agree that Home & Co may contact you regarding:

• Order confirmations
• Payments
• Measurements
• Design approvals
• Production updates
• Dispatch and delivery
• Customer service
• Other communications necessary to fulfil your order

Marketing communications will be handled in accordance with applicable consent requirements, and customers may opt out of promotional communications where applicable.

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THIRD-PARTY SERVICES

20. THIRD-PARTY LINKS & SERVICES

Our Website may contain links to or integrations with third-party services, including payment gateways, social media platforms and logistics providers.

Home & Co does not control the independent websites, systems, privacy practices or services of such third parties.

Your use of those services may be subject to their respective terms and policies.

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LIABILITY

21. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Home & Co will not be liable for indirect or consequential losses arising solely from the use or inability to use the Website or from circumstances reasonably outside our control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

Where Home & Co is responsible for an eligible defective or incorrectly supplied product, the appropriate remedy will be determined in accordance with applicable law and our published policies.

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FORCE MAJEURE

22. EVENTS BEYOND OUR CONTROL

Home & Co will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, including natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, supply-chain interruptions, internet or technology failures or other comparable events.

Where such an event affects an order, we will make reasonable efforts to communicate with the customer and resume fulfilment when practicable.

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PRIVACY

23. PERSONAL INFORMATION

The collection and use of personal information through our Website is governed by the Home & Co Privacy Policy.

By using the Website, you acknowledge that your personal information may be processed as described in that policy and as permitted by applicable law.

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CHANGES TO THESE TERMS

24. UPDATES

Home & Co may revise these Terms from time to time to reflect changes to our products, services, Website or applicable requirements.

The latest version will be published on the Website together with the date on which it was last updated.

Continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

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SEVERABILITY

25. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

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GOVERNING LAW & JURISDICTION

26. APPLICABLE LAW

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection and other mandatory laws, disputes relating to these Terms or transactions with Home & Co shall be subject to the jurisdiction of the competent courts at [pala,kottayam], Kerala, India.

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CONTACT US

If you have questions regarding these Terms, an order, customization or any Home & Co service, please contact us:

HOME&CO - A division of Hannah Linens
Cyriac Plaza
RV junction
Pala - 686575
Kottayam
Kerala, India.

Email: homecompanyindia@gmail.com

Call / WhatsApp: +91 98956 91567

Customer Care Hours: [9 to 5 Hours]

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Home & Co
Timeless pieces. Unique details. Beautifully yours