PRIVACY POLICY

Last Updated: 24-09-2026

At Home & Co, your privacy and trust are important to us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, communicate with us, place an order, request customization or use any of our products and services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time. The latest version will always be available on our website together with the date of the most recent update.

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INFORMATION WE COLLECT

Depending on how you interact with Home & Co, we may collect information including:

Personal & Contact Information

• Name
• Email address
• Phone/WhatsApp number
• Billing address
• Shipping address
• Delivery location and related delivery instructions

ORDER & PURCHASE INFORMATION

When you purchase from Home & Co, we may collect information relating to:

• Products purchased
• Order value
• Date of purchase
• Payment status
• Shipping and delivery details
• Previous orders
• Returns, replacements or customer-service requests

CUSTOMIZATION INFORMATION

Because Home & Co specializes in customized curtains and soft furnishings, we may also collect information necessary to design and manufacture your order, including:

• Window measurements
• Curtain measurements
• Room or site measurements
• Fabric selections
• Colour preferences
• Embroidery and print selections
• Design preferences
• Photographs or videos of your space voluntarily shared with us
• Drawings, reference images or other specifications provided for customization

This information is used primarily to understand your requirements and manufacture or supply products according to your confirmed specifications.

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WEBSITE INFORMATION

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• General website navigation and interaction information

This information helps us understand how our website is used and improve its performance and customer experience.

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COOKIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember certain information and preferences.

We may use cookies to:

• Keep the website functioning correctly
• Remember your preferences
• Understand website usage
• Improve website performance
• Provide a more personalized shopping experience
• Measure the effectiveness of advertising or marketing campaigns

Depending on your browser and applicable requirements, you may be able to control or disable cookies through your browser or available consent settings.

Disabling certain cookies may affect some website functionality.

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HOW WE USE YOUR INFORMATION

Home & Co may use the information we collect to:

• Process and fulfil your orders
• Create customized products
• Verify measurements and specifications
• Communicate regarding designs and approvals
• Process payments
• Arrange shipping and delivery
• Provide customer support
• Handle returns, replacements and complaints
• Maintain transaction and business records
• Improve our products and services
• Improve our website and shopping experience
• Prevent fraud and misuse
• Comply with legal, regulatory and accounting requirements

Where permitted and where appropriate consent has been obtained, we may also use your contact information to communicate:

• New collection launches
• Offers and promotions
• Store updates
• Events
• Design inspiration
• Home styling content
• Other Home & Co news

You may opt out of promotional communications at any time using the unsubscribe option provided or by contacting us.

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WHATSAPP, EMAIL & PHONE COMMUNICATION

Customers may communicate with Home & Co through WhatsApp, telephone, email, social media or other communication channels.

When you communicate with us through these channels, information you voluntarily provide may be retained where reasonably necessary to:

• Respond to your enquiry
• Prepare quotations
• Understand customization requirements
• Obtain approvals
• Process orders
• Coordinate delivery or installation
• Provide after-sales support

Use of third-party communication platforms may also be governed by the respective platform’s privacy policies.

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PAYMENT INFORMATION

Home & Co may use authorized third-party payment gateways and payment service providers to process online transactions.

We generally do not directly store complete debit card, credit card, CVV, UPI PIN or internet-banking credentials processed through such payment gateways.

Payment information is handled by the relevant payment service provider according to its own security standards, terms and privacy practices.

We may retain transaction-related information such as payment status, transaction reference, amount and date where required for order processing, accounting and legal purposes.

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SHARING OF INFORMATION

We do not sell or rent your personal information to third parties.

However, we may share limited information with trusted service providers where reasonably necessary to operate our business and fulfil your order.

These may include:

• Courier and logistics companies
• Installation or measurement teams
• Payment service providers
• Website and technology providers
• Customer-support services
• Professional advisers
• Accounting or compliance service providers
• Marketing service providers, where applicable

Information will be shared only to the extent reasonably required for the relevant service.

We may also disclose information where required by applicable law, regulation, court order or lawful request from a government or regulatory authority.

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PHOTOGRAPHS & VIDEOS OF CUSTOMER SPACES

Customers may voluntarily share photographs or videos of their homes, windows or interiors with Home & Co for measurement, design consultation, customization or installation purposes.

Such material will primarily be used for providing the requested service.

Home & Co will not intentionally publish identifiable photographs or videos of a customer’s private home for promotional purposes without appropriate permission.

Where customer permission has been obtained, photographs or videos of completed Home & Co projects may be used on our website, social media, portfolio or other marketing materials.

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DATA SECURITY

We take reasonable administrative and technical measures to protect personal information under our control from unauthorized access, misuse, alteration or disclosure.

However, no method of electronic transmission or digital storage can be guaranteed to be completely secure.

Customers are also encouraged to protect their own devices, passwords and account information.

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DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Complete and support your order
• Maintain purchase and warranty records
• Provide customer service
• Maintain accounting and tax records
• Resolve disputes
• Meet legal and regulatory requirements
• Protect legitimate business interests

When information is no longer reasonably required, it may be deleted, anonymized or securely archived as appropriate.

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YOUR CHOICES & RIGHTS

Subject to applicable law, you may contact us regarding your personal information, including to:

• Request correction of inaccurate information
• Update your contact details
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related concern or request

Certain transaction information may need to be retained even after such a request where required for accounting, taxation, fraud prevention, dispute resolution or other legal obligations.

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CHILDREN’S PRIVACY

Our website and products are intended for individuals who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information directly from children for the purpose of completing commercial transactions without appropriate involvement of a parent or legal guardian.

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THIRD-PARTY LINKS

Our website may contain links to third-party websites, social-media platforms, payment gateways or other services.

Home & Co is not responsible for the privacy practices or content of independently operated third-party websites or services.

We encourage you to review their respective privacy policies before providing personal information.

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CHANGES TO THIS PRIVACY POLICY

Home & Co may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable requirements.

The updated policy will be published on our website with the revised “Last Updated” date.

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CONTACT US

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:

HOME&CO - A division of Hannah Linens
Cyriac Plaza
RV junction
Pala - 686575
Kottayam
Kerala, India.

Email: homecompanyindia@gmail.com

Call / WhatsApp: +91 98956 91567

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Home & Co
Timeless pieces. Unique details. Beautifully yours.